![]() I understand that they cannot control what the cats do or where the sleep/sit etc, however, small things that are free would have made all the difference. About 4 of these people were sitting on a couch ( one of only 2 seats in the room ) with an array of cats sleeping along the back of it. ![]() We got upstairs to a silent room with about eight other people. We turned up and were given a landyard to put round our neck. ![]() I commend the owners for taking in and looking after stray cats, but how this can be called a 'cat cafe' is beyond me. I hate to leave a bad review and I adore cats but this cafe is terrible. I recommend any cat lover not only attend this place for the amazing experience but that they also buy some nice souvenirs from the gift store knowing that not only are the profits going towards rescue cats and that the staff will go well and truly out of their way should something go wrong. I am not sure if the management of this cafe has changed since the poor service reviews but I don’t think I have received such amazing service from any business, let alone a business that really isn’t a shop but an experience when something has gone wrong. I contacted the cafe to ask if it was easier to arrange a replacement mug or to get the package changed to the option without the mug and they very promptly responded advising that they would drop off the correct mug with a lot of apologies for the inconvenience. Upon arriving home we realised the mug we received was misprinted with another business. My partner and I pre booked with the limited edition packages that included some souvenirs. There are lot of negative reviews regarding the service of this cafe so I wanted to share my experience.
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